PRIVACY POLICY

London Window Cleaners is dedicated to protecting your privacy online, so we‘ve developed our Privacy Policy to let you know how your personal information is being treated.

All personal information provided by you to us will be handled in accordance with the principles of the Data Protection Act 1998, soon to be the new General Data Protection Regulation (GDPR), and our Privacy Policy set out below.

Our policy was last updated in October 2023.

HOW WE PROCESS YOUR PERSONAL DATA

Personal data about you will only be collected when you contact us via our email addresses and/or via www.london-window-cleaners.co.uk regarding event bookings. We will most likely request your name, email address, and telephone number so that we can respond to your request. We will never ask you for your card details and won’t ever collect additional information about you from other sources, such as public records or bodies, or private organizations.

The personal information you supply when joining one of our email lists will be used by us to keep you up-to-date with London Window Cleaners events and activities. If agreed, this personal information will be held on our secure system and used for operational purposes only and at no point be passed or transferred onto a third-party.

We may use your personal data to communicate with you, provide information to you, and provide contact details of third-party providers at your request, such as ticket purchasing websites for our live production but contact with third-party providers will be at your own discretion. We will only send you emails or other marketing information if you have expressed a wish for us to do so or it is relevant to your membership.

We may also use your telephone number and/or email address to follow up your requests and from time to time, and for market research or survey purposes. We will always give you the opportunity to opt-out of this activity.

Please be aware that on occasion we may use a marketing platform to send out communications via email. Some partners currently store email addresses from our database and may transfer data outside of the EEA but we ensure that we only use third-party partners who safeguard your personal information.

If you wish to unsubscribe from our mailing lists you can do so at any time by responding to the email you receive or contacting us directly by email at [email protected]

EQUAL OPPORTUNITIES DATA

At London Window Cleaners, we are committed to equality of opportunity. We therefore welcome job applications, members and audiences from all sections of the community.

Some information we ask you to provide via the Equal Opportunities Form is “sensitive personal data” and is therefore voluntary and anonymous. We ask you to agree to this information being kept for equal opportunities monitoring purposes to assess the effectiveness of our equal opportunities and diversity efforts. This information will not be seen by interview panels (in the case of a job application). Monitoring reports from this Equal Opportunities form only use data in an anonymised form (so you cannot be identified from it) and are only shared within relevant internal functions.

HOW WE PROTECT YOUR INFORMATION

We take every precaution to protect your information. All personal data stored by London Window Cleaners is kept in a secure environment that only employees of London Window Cleaners are granted access to – the minimum of which they will need in order to perform each specific job.

Regular security reviews are held by us to ensure that the site remains safe and secure for your protection.

ACCESS RIGHTS TO YOUR PERSONAL DATA

Under the Data Protection Act 1998 and most recently the new EU laws under GDPR, we must provide you with a readable copy of all personal data held about you within 40 days of receiving your written request for access. In this case, you’ll need to provide us with proof of identity such as a copy of your passport, driving licence, or a current bill.

It is in the interest of both you and London Window Cleaners to store and process accurate information. At your request or on our own initiative, we will replenish, rectify, or erase any incomplete, inaccurate, or outdated personal data.

Please contact us to update or request access to your personal data at the following address or email address:

SURVEYS AND PROMOTIONS

Every now and again we may conduct surveys and promotions. Participation in anything like this is entirely voluntary and you always have a choice whether or not to disclose any information which might be required or asked for. We may also ask you whether you would like to receive promotional emails from us about our other services but you are under no obligation to accept this contact from us.

IMPROVING OUR WEBSITE – COOKIES

Web statistics about visits to our site are collected automatically. This information helps us understand browsing preferences so that we can improve our website accordingly. These statistics are anonymized and do not contain personal data and they also cannot be traced back to you as an individual.

Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive. They remember your preferences on websites visited often, they remember your user ID and the contents of your shopping baskets, and help you navigate between pages more efficiently.

We do our utmost to respect users’ privacy and use cookies to monitor and improve our services. Our website cookies are collected from users in order to track our own performance and to serve content which is tailored to your own specifications – with any luck, improving your overall experience of our site.

CONTACTING US

If you have any feedback or questions about our use of your personal information or about this online Privacy Policy, please drop us a line at [email protected]

When you email us, please remember that the content of your email is not secure and could be intercepted. Please keep the amount of confidential or personal information to a minimum and we will do likewise when replying.

CHANGES TO OUR PRIVACY POLICY

London Window Cleaners reserves the right to change, modify, or withdraw access to this site, or the content of these pages at any time without prior notice.

This policy may change from time to time so please check our pages on a regular basis. Regardless of any changes we make to our Privacy Policy, we will always use your personal data in accordance with the Privacy Policy in place at the time and the Data Protection Act 1998 and from October 2023 GDPR unless you give your express consent for us to do otherwise. ”’